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How we protect your account and your data

i88cash operates under strict policy frameworks that govern how we collect, store and handle your information.

Data protectionAccount securityWithdrawal verificationSupport access
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i88cash How we protect your account and your data
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How to reach us with legal or policy questions

Our support team is available around the clock to address account concerns, policy clarifications and data-access requests. You can reach us through multiple channels, and every request is logged and handled according to the timescales set out in our terms. Whether you need to verify a withdrawal, request a copy of your account history, or discuss your rights under local law, we have a dedicated path for you.

Team online

Live chat support

Connect with our team in real-time through the support bubble on your account page. Available 24 hours every day, live chat handles urgent account queries and policy questions without delay.

Email support

Send formal requests, data-access applications, or account-closure notices to our legal inbox. We respond within the timeframe specified in your local jurisdiction's rules, usually within 5 business days.

Account settings

Review and update your personal details, contact preferences and communication settings directly in your account dashboard. Changes take effect immediately and are logged for your record.

YOUR DATA, YOUR CONTROL

How we handle your information and what you can do about it

Your personal data—name, contact details, deposit and withdrawal history, device information, and gameplay records—is stored on secure servers and accessed only by authorised staff or where the law…

Data storage and encryption

We encrypt your login credentials and payment information at rest and in transit.

Cookie management

Cookies track your session, remember your preferences, and flag suspicious login attempts.

Data retention periods

Active account data is kept for the lifetime of your account.

Your data rights

You can request a data export, correct any details you believe are wrong, or ask us to delete your data…

Third-party sharing

We share deposit and withdrawal records with payment processors and, when legally required, with tax or anti-fraud authorities.

Contact our privacy team

Email privacy requests to our dedicated inbox. All queries are logged and handled in order of receipt; you'll receive a…

What you need to know about your rights and our policies

Yes. Send an email to our support address with the subject line 'Data Access Request' and include your account username. We'll verify your identity and send a complete data file within the timeframe required by your local jurisdiction, usually five to ten business days.

We retain transaction records for as long as your account is active. After you close your account, records are kept for seven years to comply with financial regulations, then securely deleted. You can download your transaction history anytime while your account is open.

Contact our support team immediately via live chat or email. We'll lock your account, review the access log, and help you secure it. If funds were taken, we'll investigate and escalate to our fraud team. Document the date and time you noticed the issue.

Yes. Go to account settings, select 'Close Account', and confirm. Your account will be deactivated immediately. Funds in your wallet must be withdrawn before closure. Closed accounts are kept in our system for seven years for legal and financial purposes, then deleted.

No. When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, payment details are processed directly by the payment provider. We receive only a confirmation code and the amount transferred. We never store your card number or bank details.

We can close your account right away, but we must retain your records for seven years to meet financial audit and anti-fraud requirements set by local law. After that retention period, all data is securely deleted. You can request that we delete optional data like profile photos sooner.

Reach out to our support team via live chat, email, or account settings. Provide your username, the date of the transaction in question, and a clear description of the issue. We'll investigate and respond within your jurisdiction's required timeframe, typically five to ten business days.

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