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How We Protect Your Account and Payments

When you open an account at i88cash, we collect only the information needed to verify your identity, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and…

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i88cash How We Protect Your Account and Payments
REACH OUT

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to review what we store about you, or need to request changes to your account information, our support team is here to help. We respond to privacy requests during business hours and work to address your concerns promptly.

Team online

Email Support

Send your privacy request to our support inbox. Include your account email and a clear description of what you need. We aim to respond within one business day.

Live Chat

Open the chat window in your account lobby to speak with a support agent about your data or privacy concerns in real time. Available during peak hours.

Account Settings

View and update your personal details, email address, and contact information directly in your account dashboard without contacting support.

SAFEGUARDS IN PLACE

How We Keep Your Information Secure

Your account data is encrypted during transmission and storage using industry-standard protocols.

Encryption & Storage

All personal data transmitted between your device and our servers uses encryption.

Withdrawal Verification

Before processing a withdrawal, we confirm your identity and the destination account to prevent fraud.

Cookies & Tracking

We use cookies to store your session data and remember your login.

Staff Access Controls

Only authorised support staff can view your account information, and only when you contact us for help.

Data Retention Schedule

We keep your account data for as long as your account is active.

Request Changes Anytime

You can ask to update, correct, or remove your data at any time by contacting our support team.

Privacy & Data Questions Answered

Have questions about how i88cash handles your information? Here are the most common privacy topics our players ask about.

We collect your full name, email address, phone number, date of birth, and identity verification details to create your account. When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, we also store payment method references and transaction history. This information is used solely for account management, identity verification, and payment processing.

Yes. Contact our support team with your account email, and we will provide a summary of the personal information we store. This includes your profile data, payment history, login records, and any support interactions. We typically respond within one business day.

We delete most personal data within 30 days of account closure, except for transaction records required by Malaysian law, which we retain for a longer period. You can request earlier deletion of non-essential information by contacting support, subject to legal requirements.

We do not sell your data to third parties. Payment processors (Touch 'n Go, GrabPay, Boost dan FPX) receive only the information needed to process your transaction. We may disclose data to law enforcement if legally required, but we do not share for marketing purposes.

Cookies store your session state, remember your login, and help us improve site speed. You can disable cookies in your browser settings, though this may affect login persistence and some account features. Essential cookies for security cannot be disabled.

Use the password-reset link on the login page, which sends a verification email to your registered address. If you believe someone has accessed your account, contact support immediately. We will verify your identity and secure your account, then require you to set a new password.

Each payment method applies its own encryption and security standards. i88cash does not store your full payment card details; we keep only transaction references. Your wallet data (Touch 'n Go, GrabPay, Boost) is handled by the payment provider's secure system.